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Refund & Cancellation

Our focus is complete customer satisfaction. In case of dissatisfaction from our services, clients have the liberty to cancel their orders prior to order shipment and request a refund from us or return a product and request for a refund from us. Our Policy for the cancellation or return and refund will be as follows:

Cancellation of Order & Refund:

You have the right to cancel the order, you have ordered from the website within the prescribed manners and conditions as follows:

After placing an order, if You decide to cancel any order, You can do so within the 7 (seven) days from placing the order in the Website. In case of such cancellation, where the payment for the Order has already been paid, then the Seller shall be liable to refund the amount for Order (which is cancelled by the Buyer) to the Buyer within 7 (seven) business days. You shall have no right to cancel the order after exceeding 7 (days) or placing the order from our website.

Return of Product & Refund:

You have the right to return the product, you have purchased from the website within the prescribed manners and conditions as follows:

After receiving an ordered product form Our website, if You decide to return the product, You can do so within the 3 (three) days from receiving the product. In case of such cancellation, where the payment for the Order has already been paid, then the Seller shall be liable to refund the amount for Order (which is cancelled by the Buyer) to the Buyer within 7 (seven) working days. You shall have no right to cancel the order after exceeding 7 (days) or placing the order from our website.

 Furthermore, the Seller may cancel an order wherein the quantities exceed the typical individual consumption as the Seller may think fit and proper. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption as the Seller may think fit and proper. What comprises a typical individual’s consumption quantity limit shall be based on various factors and at the sole discretion of the Seller and may vary from individual to individual.

M/S Book Hoppers does not make any representation of any company or brand or publisher as to specifics of the products proposed to be sold or offered to be sold or purchased on the Platform. M/S Book Hoppers does not hold any liabilities implicitly or explicitly for any defects originated at the time of manufacturing of the products proposed to be sold or offered to be sold or purchased on the Platform though M/S Book Hoppers bears the liability to take return of any product with manufacturing defects, sold to the Buyer and to refund the amount of the product to the Buyer or to replace such defective product with non-defective product. M/S Book Hoppers accepts no liability for any errors or omissions made by the third parties.

Replacement can be for the entire product/s subject to availability of the same with the seller.

Following products shall not be eligible for return or replacement:

a. Damages due to mala fide usage of the product, done by the User or any third party and M/S Book Hoppers reserves the sole discretion to decide the nature of usage whether it is  mala fide or not;

b. Incidental damage due to malfunctioning of product;

c. Products with tampered or missing serial numbers or any specific identification;

e. Any damage/defect which are not covered under the manufacturer’s warranty

g. Any product that is returned without all original packaging and accessories other items (if there is any) originally included with the product/s delivered;

Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.

If M/S Book Hoppers has any suspicion or knowledge that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false or not genuine, M/S Book Hoppers may also, while reserving its rights to initiate civil and/or criminal proceedings against such Buyer, at its sole discretion, suspend, block, restrict, cancel the Display Name of such buyers and/or disqualify that user and any related users from availing protection through this program. Users who have been blocked for any suspicious or fraudulent activity on M/S Book Hoppers will not be allowed to return their products.

M/S Book Hoppers reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, M/S Book Hoppers may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person, knowingly and with intent to injure, defraud or deceive, files a fraudulent complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

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